Privacy Controls

Request account or data deletion

ProofMove supports account deletion requests for individual users and company data deletion requests for tenant owners or admins. Requests are reviewed before data is removed so we can verify authority and protect tenant-owned operational records.

Email a deletion request Read Privacy Policy

Individual account deletion

A ProofMove user can request deletion of their own account from the mobile app at Settings → Legal & Support → Delete My Account.

You can also email support with your company name, username or email, and a short note that you want your ProofMove account deleted.

Company or tenant data deletion

Tenant owners or admins can request deletion of company data from the mobile app at Settings → Admin → Request Tenant Data Deletion.

Tenant-owned job, client, inventory, photo, and file data may require verification and tenant owner authorization before deletion.

Data that may be deleted

  • Account/profile/login information for the requesting user.
  • Job and client records owned by a tenant, when authorized by the tenant owner.
  • Inventory records, labels, QR-related records, and grouped item data.
  • Uploaded photos, documents, files, and related file metadata where applicable.
  • Operational logs or diagnostics where deletion is appropriate and not needed for security or compliance.

Data that may be retained

  • Audit and security logs needed to protect the platform and investigate abuse.
  • Records required for legal, fraud prevention, dispute, backup retention, tax, accounting, or business compliance reasons.
  • Limited request records showing that a deletion request was received and processed.
  • Backup copies until they expire through normal backup retention processes.

Timeline and verification

We expect to fulfill verified deletion requests within 30 days after verification, unless a longer period is required for legal, security, dispute, backup, or compliance reasons.

We may ask you to verify your identity, account access, tenant/company role, or authority before acting on a request. Regular users cannot request deletion of an entire tenant’s company data unless a tenant owner or admin authorizes it.

Contact

Email: [INSERT SUPPORT EMAIL]

Include your company/tenant name, username or account email, whether you are requesting individual account deletion or tenant/company data deletion, and any context needed to verify the request.

Replace the support email placeholder before Play Console submission.